Calls are charged per minute. It is $0.06/min on the Starter, $0.05/min on the Pro, and $0.04/min on the Teams Plan. Charges are rounded up to the nearest minute per call.

For instance, if you have the Starter plan, you'll be charged $0.06 even if the call is under a minute. A 5-minute call would cost $0.30.

Unlock unlimited minutes of calls instead of paying by the minute by purchasing a Dialer License. For more details, visit our pricing page.

AI voicemails are billed at $0.08/voicemail for the Starter, $0.07/voicemail for the Pro, and $0.06/voicemail for the Teams Plan.

Drop unlimited AI Voicemails instead of paying for each by purchasing an AI Voicemail License. For more details, visit our pricing page.

A license is a $99/month per user add-on that allows unlimited calls instead of being billed x cents per minute. Similarly, for AI voicemails, the license is $99/month per user instead of x cents per voicemail.

Yes, you can call up to 1000 contacts per session. This limit applies to contacts, not properties.

Your follow-up queue is automatically sorted in a way. We will add more filters and additional features in the future.

The dialer allows you to select multiple leads or an entire list of leads and place them into a call queue. The system will then dial each contact individually as you progress through the list.

Alma is given prompts to naturally incorporate the address and name into the voicemail script.

You're assigned a number based on the area code of the number you're calling. If a number from that area code isn't available, you'll get one from a nearby area code. Additionally, each number can only make 80 outbound calls a day to avoid being marked as spam. If you go over 80 calls, you'll be assigned a new number.

If you are trying to call the same phone number as your callback number in your dialer settings, the system won't be able to connect the call. This is because the call will be forwarded to your callback number, resulting in an error message. We recommend changing your callback number to a different one before trying again.

In some cases, particularly in major cities or older area codes, there may be no available numbers to assign within those specific codes. Instead, you will be given a number from an adjacent area code. For example, while Indianapolis’s primary code is 317, if no numbers are available, you would be assigned a 765 number.

Currently, exporting call transcriptions is not available. However, you can view the summary and transcription of each call in the activity section within the lead card.

DealMachine determines if a lead is warm or hot based on an analysis of the call with the associated contact. If a contact is interested in selling their property at all, DealMachine will mark it as a Hot Lead. Any response that merits a callback is considered a Warm Lead. If the response is vague, it will default to a Warm Lead.

The message about allowing mic access shows up because you haven't given your browser permission to use your microphone. This access is required for making calls. You may change this setting in your browser's Security Settings.

Yes, each user can have their own callback number. The default is the team owner's phone number.

Team Partners and Admins can be granted access to the dialer. To enable this, click your picture or initials at the top right corner, navigate to Teams, select their name, and toggle on the "Can Use Dialer" option. Note that Drivers will not have access to the dialer.

Yes, inbound calls can leave voicemails, but only if the forwarding line has a voicemail service. There is no voicemail feature in DealMachine as of this writing.

Yes, you can switch to an inbound call when it comes in, but this feature is not yet available on mobile devices.

You can use Google Voice or any other US phone number as your callback number.

Yes, DealMachine will take notes of the call, update the lead status (if applicable), and log the call activity inside the lead card.

DealMachine purchased numbers for the dialer, so we acquired numbers that had been previously used. You may receive a callback from someone who was contacted by a previous owner of the phone number. We are unable to reconnect these callers to the original person they intended to reach.