You left someone a voicemail, now what?
For each call you make, you will be assigned a phone number to dial from based on the area code of the number you are calling. This phone number comes from the DealMachine pool of numbers. When you leave someone a voicemail and they call you back within 14 days, the call will ring on your phone, since all calls and texts are forwarded to your phone.
Note: Even if you are not logged in on your DealMachine account, the system will still take notes of the call, update the lead status (if applicable), and log the call activity inside the lead card.
How can I set a callback number?
To set a callback number, go to Account & Settings by clicking your picture (your initials if you have not uploaded a picture yet) at the top right corner.
Click Application Settings.
Click Dialer Settings.
Click Callback.
Type your preferred callback number in the Callback Number field.
Finally, click Confirm Changes.
Is the calling number automatically set as the callback number?
The callback number is automatically set to match the calling number. Whenever you make a call using the DealMachine dialer, the system assigns you a phone number based on the area code of the person you’re calling. If you leave an AI-generated voicemail, the callback number will always be the same as the number you used to make the call.
Will my phone ring when I receive a callback?
All calls will be forwarded to your callback number.
DealMachine will take notes of the call, update the call result (and update the lead status, if applicable), and log the call summary in the activity tab inside the property card.
Can my team members have their own callback number?
Yes, team partners and admins who have access to the dialer can set up their own callback numbers by following the same instructions on their accounts.
If a contact sends me an SMS, where will I see the text message?
If you call a lead and they text you within 14 days, the system will recognize the phone number and log the text message in the Activity tab inside the lead card. Based on the content of the text message, the lead status will automatically update to the appropriate one.
The text message can also be viewed by navigating to Dialer > Incoming Activity.