Building relationships is all about making connections. At DealMachine, our goal is to help you make meaningful conversations through the AI-Powered Dialer. Below are tips to help you communicate effectively and professionally on the phone for a higher chance of getting a positive response from leads.
Start with a Friendly Greeting. Introduce yourself and be transparent about the reason why you are calling. Avoid being intentionally vague to force people to stay on the line as this may make people wary of your intentions.
Use a friendly but respectful tone. Without body language, your tone, words, and listening skills play a big role in conveying your message effectively. Smile while you speak- it comes through in your voice, making you sound more approachable and engaged. Some people may get upset that you called them but maintain a positive tone.
Listen actively. Allow the other person to speak without interrupting. By responding with simple acknowledgments like "I see" and "Okay", or by repeating key points to clarify shows that you are actively listening.
Handle objections or rejections with grace. Remember to always thank people for their time no matter what the result of the call was. Make sure to not call the same phone number again if they asked not to be called and mark the call result accurately. What's the difference between Unqualified and Not Interested?
Unqualified: You made contact with the right person and they expressed that they will never be interested in your service because it is not a good fit.
Not Interested: You made contact with the right person and they expressed that they are not interested in your service.
Learn more about call results here.