Just like with any assistant, it's important to provide a set of instructions on how you prefer things to be done. Make sure you provide Alma with a set of instructions before you start calling contacts. This way, the call flow will be tailored to your preferences.

To set up Alma Settings, go to Account & Settings by clicking your picture (your initials if you have not uploaded a picture yet) at the top right corner.

Click Application Settings.

Click Dialer Settings.

Click Alma (AI).

Under Dialer Goal, type in what you want Alma to accomplish during the call.

Under Dialer Script, you may put in a script that Alma will follow while you are on a call or you may put notes instead about how you want the call to flow.

Under Voicemail Script, give Alma instructions to follow when you are leaving a voicemail.

To add a callback number, scroll up and click Callback.

Type your preferred callback number in the Callback Number field.

Once done, make sure to click Confirm Changes to save all of your settings.