⚠️ Alma is currently unavailable in the DealMachine mobile app.
Alma (including deal analysis) is temporarily unavailable on the iOS and Android apps, with no set timeline for when it will return. If the Alma orb is missing when you view a property in the phone app, this is expected — it is not a problem with your device, app version, or settings, and the steps below will not bring it back on mobile. You can still use Alma on the web version of DealMachine at app.dealmachine.com (on a desktop or a mobile web browser).
The troubleshooting tips below apply to Alma on the web version of DealMachine.
While Alma, your real estate AI assistant within DealMachine, is designed to provide accurate and helpful insights, occasionally you may encounter issues or have questions about how to use the platform. Here are some common troubleshooting tips:
Check your internet connection: Make sure you have a stable internet connection, as a weak connection can cause delays in Alma's response time.
Refresh the page: If you are experiencing issues with Alma on the web, try refreshing the page to see if that resolves the issue.
Ask a specific question: Alma is trained to answer real estate-related questions, so make sure your question is specific and related to real estate. Alma is most accurate when provided with data relevant to your prompt. If you ask a non-real estate related question, Alma may not be able to provide a helpful response.
Provide feedback: If you encounter any issues or have suggestions for improvement, please let us know. Our team is always looking for ways to improve the user experience and provide the most helpful insights possible.
If you continue to experience issues with Alma or have any questions, please do not hesitate to contact us. Our team is always available to address any issues or questions you may have.
We hope that you find Alma to be a valuable tool for your real estate business, and we remain committed to providing the best possible user experience.