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Why is My Payment Failing?

Learn how to restore access to your account after a failed payment and prevent future payment issues.

Updated over a month ago

Payments can fail due to various reasons such as insufficient funds, incorrect card information, payment declined by the bank, and many more. But don't worry, you can easily update your card in your account so you can continue to access your account.

Log in to your DealMachine account through the website.

After logging in to your account, you should see this page:


Click Manage Payment Methods.

Click "+ Add payment method".

Enter your credit card information and click Add.

Make sure that the "Use as default payment method" option is toggled on.

Once the new card is added. Go back to the main page and click Pay Invoice.

If your payment was declined by your bank, please contact them to authorize transactions with DealMachine before re-entering your card details.




Hope this helps! If you are still having issues please send us a message through the Support option in the app/website and we will be more than happy to help. 😊

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