Why is My Payment Failing?

How to keep your payment from failing by updating your card information

Updated over a week ago

Payments can fail due to various reasons such as insufficient funds, incorrect card information, payment declined by the bank, and many more. But don't worry, you can easily update your card in your account so you can continue to access your account.

Log in to your DealMachine account through the website at https://app.dealmachine.com/.

After logging in to your account, you should see this page:

Click Manage Payment Methods.

Click "+ Add payment method".

Enter your credit card information and click Add.

Make sure that the "Use as default payment method" option is toggled on.

Once the new card is added. Go back to the main page and click Pay Invoice.

Hope this helps! If you are still having issues please send us a message through the Support option in the app/website and we will be more than happy to help. 😊

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