Payments can fail due to various reasons such as insufficient funds, incorrect card information, payment declined by the bank, and many more. But don't worry, you can easily update your card in your account so you can continue to access your account. Additionally, declined payments may stem from reasons such as expired cards, incorrect information, or issues flagged by your bank for security reasons. Ensuring your card's details are up-to-date while checking with your bank can help resolve these issues proactively. DealMachine subscriptions incur costs based on your selected plan and the number of licenses you hold. For example, charges may align with specific billing cycles, meaning you could see partial charges for any service overlaps before your next renewal.

General Steps for Troubleshooting Payment Issues

Double-Check Your Card Details

Ensure that all payment details (e.g., card number, expiration date, CVV) are correct and up to date. Small errors in these details are a common reason for declined transactions.

Update Your Payment Method

To update your payment method, use the 'Payments' section of your DealMachine account or refer to the Help Center for assistance. If necessary, contact customer support to confirm successful updating of details and subscription reactivation. To update or replace your payment card, follow these steps:

Remove the Old Card: Navigate to your billing settings to remove the outdated payment method.
Access Payment Update Section: Use the payment update link or go to Billing > Payment Methods within your DealMachine account.
Add New Card Details: Enter the new card information or re-enter existing card details if needed.
Set as Default Payment Method: Make the new card your default for future transactions.
Retry Payment: After the update, attempt any pending payments again.

After logging in to your account, you should see this page:

Click Manage Payment Methods.

Click "+ Add payment method".

Enter your credit card information and click Add.

Contact Your Bank

If your card is declined even after updating your details, your bank may be blocking the transaction for security reasons. Contact your bank to confirm and approve the transaction, remove restrictions, and address any security flags.

Make sure that the "Use as default payment method" option is toggled on.

Once the new card is added. Go back to the main page and click Pay Invoice.

If a payment fails, the system may automatically retry processing it. You can also attempt to make the payment manually if the retry doesn’t succeed the next day.

Using a Temporary Card for Single Payments

If your primary card isn't working, DealMachine allows you to temporarily add an alternative card for a single payment. After the payment is processed, you can remove the card upon request.

This feature is helpful for urgent transactions or situations where updating your primary payment method is not immediately possible.

Additional Tips

Wait a few hours and retry the payment if the error persists.
Contact DealMachine’s support team for unresolved issues.
If you don’t see the option to update your credit card in DealMachine, it may be due to the account being deactivated. Contact support to reactivate your account and access the payment update features.

If your payment was declined by your bank, please contact them to authorize transactions with DealMachine before re-entering your card details. Additionally, banks may impose restrictions or flag transactions for security reasons. Contacting the bank and confirming that there are no blocks for transactions with DealMachine can help resolve such issues quickly. To address unexpected charges, consider that these can arise from subscription renewal policies or repeated attempts to process a declined payment. In cases of duplicate charges, refunds are often initiated automatically after validation.

Updating Card Information During Reactivation

If your DealMachine account is canceled and you wish to update your payment card, here’s what to do:

Reactivate Your Account: Utilize the secure payment link provided by support.
Add New Card Details: Enter the updated card information through the secure link.
Notify Support: Inform the support team once your payment method is updated so they can re-enable your subscription plan.

If a refund is approved, it typically reflects in your account within 5–7 business days. Ensure to contact support if the refund hasn’t been processed within this timeframe.Hope this helps! If you are still having issues please send us a message through the Support option in the app/website and we will be more than happy to help. 😊