Our users commonly request return mail. We put your return address on the mail so it will come back to YOU.
Our mail is return service compatible (even though it does not physically say "Return Service Requested." You can also track your mail inside the app through our Mail Tracking Feature.
Once a postcard gets returned to you, the status of the lead will automatically get switched to "Returned to Sender" and the mail sequence will stop.
Note: the USPS is not consistent with how they handle returned mail, whether or not "Return Service Requested" is printed on the mail. It's a common problem in the mailing industry as you can see here:
It is up to the local post office how they choose to handle the physical returned mail. You'll always be able to track returned mail in the app, but the USPS may or may not send it back to you.
Hope this helps! 😊